Support
Help, the moment you need it.
The direct help center for Chiseiko customers and merchants. For email support, reach our team at support@chiseikotech.com or through the contact page — and check the documentation first for instant answers.
What Support Covers
Real answers for your store.
Edition guidance
Use support when you need help deciding whether Chiseiko Essential Swatches or Chiseiko Essential Swatches Pro is the right fit for your catalog.
Setup clarification
Get help understanding expected behavior, configuration decisions, and how the product should appear on the storefront.
Troubleshooting
Reach out when a live WooCommerce store is not behaving as expected or when product behavior does not match the documentation.
Helpful Context
Bring enough detail to make the question easy to understand from the first reply.
- The plugin edition you are using.
- Your WooCommerce version and the active theme.
- The product, archive, or storefront screen affected by the issue.
- A short description of the expected result and the actual result.
- Screenshots or a short recording when the question is visual.
Use The Right Resource
Guide first, support for the specifics.
Email support
Have a store-specific question? Email support@chiseikotech.com or use the contact page, and our team will help you directly.
Documentation
Best for learning how the suite works, how the Free and Pro editions differ, and what each feature area covers.
Product pages
Best for understanding the value and feature coverage of Chiseiko Essential Swatches and Chiseiko Essential Swatches Pro at a glance.
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