Legal
Buy with confidence — 14 days to change your mind.
We want you to buy Chiseiko Essential Swatches Pro with confidence. If it isn't the right fit, you have 14 days to request a full refund. Last updated June 2026.
Our 14-day guarantee
If you purchased an Chiseiko Essential Swatches Pro license and it doesn't work for your store, you may request a full refund within 14 days of your purchase date. After 14 days we are unable to offer a refund.
How to request a refund
- Email support@chiseikotech.com from the address on your order, within 14 days of purchase.
- Include your order number (on your receipt and in your account) and a short note on what didn't work.
- We'll confirm and process the refund to your original payment method.
Refunds are typically issued within a few business days; how quickly the funds appear depends on your bank or card provider.
What's covered
- Any first-time Pro license purchase, within the 14-day window.
- Honest "it isn't right for my store" requests — you don't have to justify a technical fault.
What isn't covered
- Requests made after 14 days from the purchase date.
- License renewals after the new term has begun, except where required by law.
- Abuse of the guarantee — for example, repeatedly buying and refunding to use the software without a license.
The free plugin
Chiseiko Essential Swatches (Free) is free of charge, so there is nothing to refund. You can stop using it at any time.
Upon refund
When a refund is issued, the associated Pro license is deactivated and you should remove the Pro software from your sites. The free plugin is unaffected.
Questions
Not sure whether you're eligible? Ask first — email support@chiseikotech.com and we'll help.